Terms and Conditions for Man And Van Hampton
These Terms and Conditions set out the basis on which Man And Van Hampton, referred to in this document as “we”, “us” or “our”, provides removal, transport, delivery, and related van services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking. These terms apply to all standard and specialist moves, whether arranged for household items, business items, single-item transport, or other van-based collection and delivery work.
Booking process begins when you provide us with details of the job, including the collection and delivery locations, the date and time requested, access conditions, item description, and any special handling requirements. We may provide an estimate or quotation based on the information supplied. That estimate is not binding if the information later proves incomplete or inaccurate. A booking is only confirmed once we have accepted the job, agreed the price or pricing basis, and received any required deposit or written confirmation. We may refuse or cancel a booking if the service requested is unsuitable, unsafe, unlawful, or beyond the scope of our available vehicles, staff, or equipment.
You are responsible for ensuring that all details given at the time of booking are correct and complete. This includes, without limitation, the number and size of items, parking restrictions, stair access, lift availability, floor levels, loading conditions, and any items requiring dismantling or reassembly. If the scope of work changes before or during the service, we may revise the quotation or charge additional fees. Where the service includes fragile, valuable, oversized, heavy, or awkward items, you must inform us in advance so that suitable arrangements can be made. Failure to disclose relevant information may result in delays, extra charges, or cancellation of the service.
We may communicate booking confirmations, amendments, and service updates by email, text message, telephone, or another agreed method. It is your responsibility to check confirmations carefully and tell us promptly if anything is incorrect. Any changes to the date, time, access route, or service requirements should be notified as soon as possible. We will use reasonable efforts to accommodate changes, but availability cannot be guaranteed. If you are not present when the service is due to begin, or if access is not available at the agreed time, waiting time or a missed-appointment charge may apply. Repeated failure to provide access may be treated as a cancellation by you.
Payments must be made in the manner, currency, and timeframe we specify at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service and before unloading is finished, or immediately upon receipt of invoice where business credit terms have been granted. We may require a deposit to secure the booking, especially for larger jobs, weekend moves, or services requiring dedicated vehicle time. Deposits are usually non-refundable except where we cancel the service or where mandatory consumer law requires otherwise. If a deposit is applied to the final invoice, this will be made clear in advance.
Quoted prices may be fixed or estimated. Fixed prices apply only to the exact scope of work agreed. Estimates may vary if the job takes longer, requires extra labour, involves waiting time, parking penalties, congestion charges, tolls, stair carries, or additional stops not included in the original quote. Unless stated otherwise, prices do not include unforeseen extras. Where additional charges arise, we will explain the reason where reasonably practicable. If payment is made by bank transfer, it must clear in full before release of goods where applicable. We may suspend or withhold services where payment is overdue, disputed without valid reason, or declined by the payment provider.
Late payment may result in interest, administrative charges, recovery costs, or legal fees to the extent permitted by law. Any unpaid sums may be pursued through formal debt recovery procedures. We reserve the right to set off any money owed to us against sums we may owe you, where lawful to do so. If you are a business customer, you agree that invoices are payable strictly in accordance with the stated terms and that you will provide accurate billing information. We are not responsible for losses arising from delays caused by your chosen payment provider or by incorrect payment details supplied by you.
Cancellations and amendments may be made by contacting us as early as possible. If you cancel after a booking has been confirmed, cancellation charges may apply depending on how much notice is given and whether work has already begun. Where the service is cancelled with little or no notice, we may retain the deposit and/or charge a proportion of the agreed fee to cover reserved vehicle time, staff allocation, and preparatory costs. The closer the cancellation is to the scheduled time, the more likely a fee will apply. Any cancellation charge will be reasonable and reflective of our actual loss or wasted resources.
If we need to cancel or reschedule due to circumstances beyond our reasonable control, such as severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, or legal restrictions, we will use reasonable efforts to notify you and offer an alternative date or time. If we cancel for reasons within our control, any prepaid amounts for the cancelled element of the service will be refunded, unless another arrangement is agreed. We are not liable for indirect losses arising from cancellation or delay where such losses were not reasonably foreseeable or are otherwise excluded by these terms.
Liability is limited to the extent permitted by law. We will take reasonable care when handling goods, carrying items, and performing the agreed service, but we are not responsible for pre-existing damage, defective packaging, hidden weaknesses, inadequate assembly, or damage caused by the inherent nature of the items being moved. You are responsible for ensuring that goods are properly packed, labelled, and protected unless packing has been expressly included in the service. Any item of particular value, fragility, or sentimental importance should be declared in advance. We may decline to move items that are insufficiently protected or that present an unreasonable risk of damage.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under applicable law. Subject to that, our total liability for loss or damage arising out of any one booking shall not exceed the amount paid or payable for the relevant service, unless mandatory law requires a different limit. We are not liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage. Nothing in these terms affects your statutory rights as a consumer where applicable.
You must ensure that the premises from which items are collected or delivered are safe and accessible. This includes clear pathways, secure flooring, suitable lighting, and any permissions required for entry, parking, or use of lifts. If our team reasonably believes that a task is unsafe, unlawful, or likely to cause damage, we may refuse to proceed until the issue is resolved. Any delay caused by unsafe or inaccessible conditions may be charged if it results in additional time on site. Where we agree to assist with dismantling, assembly, or positioning of items, this is done on a reasonable-efforts basis and not as a guarantee of perfect fit or final condition.
Waste regulations apply to any waste, unwanted items, packaging, or materials removed during a service. We operate in accordance with UK waste handling requirements and applicable environmental laws. We may only transport, dispose of, or arrange disposal of waste where it has been agreed in advance and where we are permitted to do so. You must not include hazardous, prohibited, or controlled waste unless we have expressly accepted it in writing and have the appropriate arrangements and authorisations. This may include asbestos, chemicals, oils, solvents, batteries, pressurised containers, clinical waste, gas cylinders, and electrical items subject to separate treatment rules.
Where waste removal is included, you confirm that you are the lawful owner of the items or have authority to arrange their disposal. We may request clarification of ownership where necessary. Waste charges may be based on volume, weight, loading time, disposal facility fees, or other handling costs. You agree to provide accurate descriptions of any waste or discarded items so that we can determine the lawful method of disposal. If prohibited materials are discovered after collection or if the load is misdescribed, we may return the items, refuse disposal, or charge any additional costs incurred in dealing with the issue lawfully. You remain responsible for fines or liabilities arising from your failure to disclose controlled or hazardous materials.
We may use subcontractors or third-party providers to perform some or all of the service. Where we do so, we will remain responsible for the service as agreed, subject to these terms and any limits permitted by law. Any subcontractor engaged by us will be expected to comply with appropriate professional standards and legal obligations. You may not assign or transfer your booking rights or obligations without our prior written consent. We may assign our rights under these terms where this does not materially reduce the service you receive. The contract is between you and us only, and no third party has any right to enforce its terms unless required by law.
Customer responsibilities include being ready for the service at the agreed time, having items prepared for loading, and ensuring that all personal belongings, important documents, and valuables are removed unless specifically included in the move. You should back up digital data and make appropriate arrangements for fragile or irreplaceable items. Where the service involves appliances, furniture, or equipment, you are responsible for disconnecting utilities unless we have expressly agreed otherwise and it is safe and lawful for us to assist. We are not liable for damage caused by items that were already unstable, badly fitted, or improperly disconnected.
You agree not to place dangerous goods, illegal substances, or stolen items into our vehicles. We may inspect items to the extent reasonably necessary to comply with the law, safety requirements, or transport restrictions. If we suspect that an item is unsafe or unlawful, we may refuse to carry it and may notify the relevant authorities where required. You also agree that our staff may take reasonable breaks, use safe manual handling methods, and decline requests that would place them at risk of injury. No customer may instruct our team to act in a way that breaches health and safety rules.
Delays and force majeure may occur due to events outside our control, including but not limited to traffic congestion, accidents, road closures, fuel shortages, extreme weather, strikes, civil unrest, government action, or utility failures. Where such events occur, we will use reasonable efforts to complete the service but shall not be liable for delay or non-performance caused by them. If performance is substantially affected for an extended period, either party may seek to reschedule or, where appropriate, cancel the affected booking. Any fees already incurred for work completed up to that point may remain payable.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part will be treated as severed and the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing and shall apply only to the specific circumstances stated. These terms, together with the quotation or booking confirmation, form the entire agreement between you and us regarding the service and supersede prior discussions or representations, unless otherwise required by law.
Governing law and jurisdiction: these Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where you are a consumer, you may benefit from mandatory protections under your local law if you are resident elsewhere in the UK or in another jurisdiction, and nothing in these terms is intended to remove those protections. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, unless applicable law provides otherwise. We encourage issues to be raised promptly so that they may be addressed efficiently and fairly.
By booking Man And Van Hampton, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to arrange the service, that the information you provide is accurate, and that you will cooperate in good faith to enable the service to be completed safely, lawfully, and on time. These terms may be updated from time to time, and the version in force at the time of booking will apply to that specific service unless a later change is required by law or expressly agreed in writing.
Final provision: any mention of our service, including van hire support, house removals by van, single-item transport, or removal van service, refers only to the agreed scope of work described in your booking confirmation. If any inconsistency arises between these Terms and Conditions and a specific written agreement, the written agreement will prevail for that booking to the extent of the inconsistency. These terms are intended to be clear, fair, and practical for both parties, while ensuring the service is delivered in a lawful and professional manner.