Man and Van Hampton Terms and Conditions of Service

These Terms and Conditions set out the basis on which Man and Van Hampton provides removal, man and van, transport, and related services to customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Company refers to Man and Van Hampton, the provider of the removal and man and van services.

1.2 Customer refers to any individual, business, or organisation that requests or uses the services of the Company.

1.3 Services means any transport, removal, man and van, loading, unloading, packing, or related services provided by the Company within its operating area.

1.4 Goods means any items, belongings, furniture, equipment, or property that the Company is requested to move, transport, handle, or store.

1.5 Booking means a confirmed request for Services accepted by the Company, whether made online, in writing, or verbally.

2. Booking Process

2.1 All Services are subject to availability and must be booked in advance. A Booking is only confirmed when the Company has accepted the Customer's request and, where required, received any specified deposit or pre-payment.

2.2 When making a Booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking requirements, the nature and approximate quantity or volume of Goods, and any special handling requirements.

2.3 The Company may adjust the quoted price if the information provided at the time of Booking is incomplete or inaccurate, or if the scope of work changes. This includes, but is not limited to, additional floors, long carrying distances, restricted access, or additional Goods not originally declared.

2.4 The Company reserves the right to refuse, cancel, or suspend a Booking at its discretion, including where it reasonably believes that the job cannot be carried out safely, legally, or within the limits of the Company’s resources.

3. Quotations and Pricing

3.1 Unless expressly stated otherwise, all quotations are estimates based on the information supplied by the Customer and are not binding if circumstances differ on the day of the move.

3.2 Quotations may be given on an hourly rate basis or as a fixed price for specified Services. The Company will explain the basis of the quotation at the time of Booking.

3.3 Hourly rate jobs are charged from the agreed start time or the time the team arrives at the collection address, whichever is earlier, until completion at the final delivery point. Waiting time caused by the Customer, building management, or third parties may be chargeable.

3.4 Any tolls, congestion charges, parking costs, permits, or penalties incurred as a direct result of performing the Services may be added to the final bill and are payable by the Customer, provided the Company has acted reasonably and in accordance with local regulations.

3.5 Quotations do not include insurance beyond the Company’s standard liability, packing materials unless expressly included, disconnection or reconnection of appliances, dismantling or reassembly of furniture unless agreed, or the removal of doors, windows, or fixtures to facilitate access.

4. Payments

4.1 The Customer agrees to pay the Company the charges for the Services in accordance with the quotation and any subsequent adjustments agreed between the parties.

4.2 The Company may require a deposit at the time of Booking. Any deposit requirements will be communicated to the Customer and must be paid by the specified deadline to secure the Booking.

4.3 Unless agreed otherwise in writing, payment of the remaining balance is due on completion of the Services on the day of the job. For hourly rate work, payment is calculated at the end of the job based on the actual time spent and any authorised additional charges.

4.4 The Company accepts commonly used payment methods as communicated at the time of Booking. The Customer is responsible for ensuring that sufficient funds are available and that the chosen payment method is valid.

4.5 If payment is not made when due, the Company may refuse to unload Goods until payment is received in full, or may retain Goods as security. The Company also reserves the right to charge interest on overdue amounts at a reasonable rate from the date payment becomes due until it is paid in full.

5. Cancellations and Amendments

5.1 If the Customer wishes to cancel or amend a Booking, they must notify the Company as soon as reasonably practicable.

5.2 The Company may apply cancellation charges based on the notice period provided:

a. No cancellation fee will normally apply if more than 48 hours' notice is given before the scheduled start time.

b. A reasonable cancellation fee may be charged for cancellations made between 24 and 48 hours before the scheduled start time.

c. For cancellations made less than 24 hours before the scheduled start time or on the day of the move, the Company may charge up to the full quoted amount or a minimum charge, at its discretion.

5.3 If the Customer wishes to change the date, time, or scope of the Booking, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in an updated quotation or additional charges.

5.4 The Company reserves the right to cancel or reschedule the Booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures, or legal restrictions. In such cases, the Company will seek to agree an alternative date or time with the Customer. The Company will not be liable for any indirect or consequential losses resulting from such cancellation or rescheduling.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring suitable access at the collection and delivery addresses, including reserving parking where required and complying with any building regulations, booking systems, or time slot restrictions.

6.2 The Customer must ensure that Goods are properly packed and prepared for transport, unless packing Services have been specifically requested and confirmed. Fragile items should be clearly labelled and appropriately wrapped.

6.3 The Customer must remove or secure any loose fixtures, fittings, or cables that could cause damage or pose a safety risk during the move.

6.4 The Customer must not request the Company to transport any prohibited, illegal, or hazardous items. This includes, but is not limited to, explosives, flammable or corrosive substances, firearms or weapons, chemicals, cash or high-value jewellery, live animals, or perishable foodstuffs, unless explicitly agreed.

6.5 The Customer should be present or represented by an authorised person at both the collection and delivery locations to supervise the move, provide instructions, and sign any necessary documents. If no one is present, the Company will carry out the work using its best judgement, and the Customer remains responsible for all charges and any associated risks.

7. Company Responsibilities

7.1 The Company will provide the Services with reasonable care and skill, using vehicles, equipment, and personnel suitable for the type of work to be undertaken.

7.2 The Company will take reasonable steps to protect the Customer's property and Goods during the move, including the use of blankets, straps, and other protective materials where appropriate.

7.3 The Company will aim to adhere to agreed arrival times but cannot guarantee specific times due to factors such as traffic, weather, or delays beyond its control. Any times provided are estimates only.

7.4 The Company reserves the right to assign or subcontract some or all of the Services to vetted third parties. In such cases, the Company will remain responsible for the proper performance of the Services under these Terms and Conditions.

8. Liability and Limitations

8.1 The Company’s liability for loss of or damage to Goods arising from negligence or breach of contract is limited to a reasonable amount, having regard to the nature and value of the Goods and the charges paid for the Services.

8.2 The Company will not be liable for:

a. Loss or damage arising from the Customer's failure to pack Goods securely where the Company has not provided a packing service.

b. Damage to furniture or Goods that require dismantling or reassembly, where such work is carried out at the Customer's request and risk.

c. Damage to Goods or property resulting from moving items through narrow or awkward spaces, or where the Customer insists on proceeding against the advice of the Company.

d. Loss of or damage to fragile or valuable items, including but not limited to glass, artwork, antiques, electronics, and musical instruments, unless the Company has expressly agreed in writing to handle such items and any additional charges or conditions have been accepted.

8.3 The Company will not be liable for indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or loss of enjoyment, even if advised of the possibility of such losses.

8.4 The Customer must notify the Company in writing of any loss of or damage to Goods or property as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. The Customer must provide reasonable evidence to support any claim.

8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9. Access, Property Damage, and Parking

9.1 The Customer is responsible for ensuring that the Company’s vehicle can park legally and safely as close as reasonably possible to the property. Any parking restrictions, permits, or limitations must be communicated at the time of Booking.

9.2 The Customer is liable for any parking fines, penalties, or enforcement charges incurred as a direct consequence of following the Customer’s instructions, unless the Company has acted unreasonably or illegally in doing so.

9.3 The Company will take reasonable care to avoid damage to property, including floors, walls, and doorways, but shall not be liable for superficial damage such as scuffs or marks that may occur in the normal course of moving large or heavy items, provided reasonable care has been taken.

9.4 If the Customer requests that doors, windows, or fixtures be removed to enable access, this work is carried out at the Customer’s risk, and the Company is not responsible for any resulting damage or the cost of reinstatement, unless caused by negligence.

10. Waste, Disposal, and Environmental Regulations

10.1 The Company operates in accordance with applicable waste management and environmental regulations. Any request to remove or dispose of waste or unwanted items must be agreed in advance.

10.2 The Company is not a general waste carrier unless explicitly stated. Where waste removal is agreed, the Customer confirms that the items for disposal are non-hazardous household or office items and that the Customer has the right to dispose of them.

10.3 The Customer must not request the Company to dispose of hazardous, controlled, or regulated waste, including but not limited to chemicals, paint, asbestos, medical waste, gas cylinders, or tyres. The Company reserves the right to refuse any items that it reasonably believes fall into these categories.

10.4 Where the Company agrees to remove or dispose of items, it will use appropriate transfer stations or recycling facilities where reasonably practicable. Any disposal charges, including weighbridge and processing fees, may be added to the Customer’s bill.

10.5 If the Customer leaves waste or items on site that are not included in the agreed Services, the Company shall have no responsibility for their disposal unless a separate arrangement is made.

11. Delays and Events Beyond Control

11.1 The Company will not be liable for delays in performing, or failure to perform, any of its obligations where such delays or failures result from events beyond its reasonable control. These may include severe weather, traffic incidents, road closures, public transport disruption, industrial action, accidents, mechanical failure, or acts of public authorities.

11.2 Where such an event occurs, the Company will take reasonable steps to minimise its impact and will keep the Customer informed. If appropriate, the parties may agree a revised date or time for the Services.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the team on the day where possible, so that an immediate solution can be attempted.

12.2 If the matter cannot be resolved on the day, the Customer should submit a written complaint to the Company as soon as reasonably practicable, providing full details of the issue and any supporting evidence.

12.3 The Company will investigate all complaints in good faith and respond within a reasonable timeframe. The Company may request further information or evidence to enable a fair assessment of the complaint.

13. Data Protection and Privacy

13.1 The Company collects and processes personal data about Customers in order to manage Bookings, provide Services, process payments, and handle enquiries or complaints.

13.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary for the purposes for which it was collected or as required by law.

13.3 The Company will not sell or share personal data with third parties for marketing purposes without the Customer’s consent, but may share data with payment providers, subcontractors, or insurers where necessary to deliver the Services or manage claims.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

15.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking.

15.3 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the provision of the Services and supersede any prior understandings, agreements, or representations, whether oral or written.



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Finally The Budget-Friendly Man and a Van Hampton Service You’ve Been Looking For!

If you have been looking for a great man and van service, then you can stop now! Our company is here to serve you in whatever way you need. If you need the help of our team with a big house or office move, then we would be more than happy to oblige. If you need help with storage or packing, then we can do that too! We can offer you the service that you have been looking for at a low price and with high quality results. It doesn’t get better than this, so give Man and Van Hampton a call today!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Hampton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 60 Wensleydale Rd
Postal code: TW12 2LX
City: London
Country: United Kingdom

Latitude: 51.4194780 Longitude: -0.3683220
E-mail:
[email protected]

Web:
Description: Do you feel stressed about your move in Hampton, TW12? If you call us and hire our man and van team, the stress will ebb away at once!
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